Patient Satisfaction Survey PATIENT SATISFACTION SURVEY
Contracting Office Address
Department of Veterans Affairs;Great Lakes Acquisition Center (GLAC);115 S 84th Street, Suite 101;Milwaukee WI 53214-1476
THIS IS A SOURCES SOUGHT ANNOUNCEMENT ONLY. This is not a solicitation for proposals, proposal abstracts, bids, or quotations. The purpose of this notice is to obtain information regarding the availability and capability of all qualified sources to perform a potential requirement. Responses to the information requested will assist the Government in determining the appropriate acquisition method. The Great Lakes Acquisition Center is planning to solicit for a vendor to provide the following service for the Milwaukee VA Medical Center and Clinics: The Vendor must have the necessary equipment and personnel to provide services as specified under this source sought and shall meet all Federal, State and Local codes and requirements for the operation of equipment. The requirement is for a comprehensive outpatient and inpatient satisfaction measurement service for the Clement J. Zablocki Veterans Hospital (to include the Emergency Department) and Clinics in Milwaukee, Wisconsin. The service will consist of the development of inpatient and outpatient satisfaction survey instruments that include customized questions for the Milwaukee VA facilities as well as questions that permit comparison to other VA and non-VA facilities. The primary goal is to improve patient satisfaction and care by having a service that provides real-time feedback, identifies the root cause of dissatisfaction, and offers solutions for progress. The contractor will provide all services associated with preparation, distribution and collection of the survey instrument and data. The contractor will be expected to use quantitative and qualitative data analyses in accomplishing the tasks and providing quarterly written reports, which will include action plans and recommendations to improve patient satisfaction. The Great Lakes Acquisition Center/ VA Milwaukee is conducting a market survey to determine the existence of potential small business concerns (e.g., HUBZone, 8(a), SDVOSB, Woman Owned, etc.) with the capability to accomplish this Service Interested parties shall provide a brief overview of their firm s capabilities and past experience with services similar in scope to this service. All information shall be submitted in Word or PDF format, not to exceed 10 pages, including all attachments. Each submittal shall also include the following business information: DUNS number Organization Name Organization Address Point of Contact (including name, title, addresses, telephone number, fax number and Email address) Business size Socio-economic status (IF SDVOSB or VOSB provide SDVOSB or VOSB CVE verification) Firms shall identify whether or not they are a small business or other than small business in accordance with the size standard for NAICS code 541611. If another NAICS code may be applicable, please identify the NAICS in your capability statement. All information must be received no later than: November 21, 2018, 2:00 PM, CST. Email information to: Greg Jakus, Contract Specialist, email@example.com Telephone inquiries will not be accepted or returned. Disclaimer and Important Notes: This notice does not obligate the Government to award a contract or otherwise pay for the information provided in response. The Government reserves the right to use information provided by respondents for any purpose deemed necessary and legally appropriate. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organizations qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in Federal Business Opportunities. However, responses to this notice will not be considered adequate responses to a solicitation. Confidentiality: No proprietary, classified, confidential, or sensitive information should be included in your response. The Government reserves the right to use any non-proprietary technical information in any resultant solicitation(s). Interested parties may register at http://www.fedbizopps.gov to receive notification when the solicitation and any amendments are issued and available for downloading. Please note that the General Services Administration provides the notification service as a convenience and does not guarantee that notifications will be received by all persons on the mailing list. Therefore, we recommend that you monitor the FedBizOpps site for all information relevant to desired acquisitions. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (15-NOV-2018); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or firstname.lastname@example.org REGARDING THIS ISSUE.
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