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Sources Sought - RFI - Site Visit Notice Escort Service Contract for the North Texas Health Care System

General Information

Document Type:SRCSGT
Posted Date:Jan 15, 2019
Category: Transportation, Travel and Relocation Services
Set Aside:N/A

Contracting Office Address

Department of Veterans Affairs;NCO 17 Network Contracting Activity;NCO 17 - SAO West;124 E. Hwy 67;Duncanville, Texas 75137

Description

REQUEST FOR INFORMATION MARKET RESEARCH Introduction This Sources Sought is issued solely for information and planning purposes only. This is not an Invitation for Bids, a Request for Quotation, or a Request for Proposal, nor does it restrict the Government s decision on the ultimate acquisition approach. In accordance with FAR 15.201(e), responses to this notice will not be used as an Offer and cannot be accepted by the Government to form a binding contract. Any contract/order(s) that might be awarded based on information received or derived from this market research will be the outcome of a separate process. The purpose of this Sources Sought is to identify qualified contractors capable of meeting the Department of Veterans Affairs (VA) requirements, to determine if commercial items are available or if commercial items can be modified to meet VA s requirements, to determine the appropriate contract type (i.e., firm fixed-price) that will best support this requirement, to understand commercial pricing practices and garner other market information readily available. Any information provided by a vendor should be non-proprietary in nature. The VA is strongly encouraging all interested parties to attend the Site Visit scheduled on Wednesday, February 6, 2019 from 9:30am to 11:30am. By offering a Site Visit, VA hopes potential Offerors will gain a better understanding of the requirements and the location where services are to be performed, interested parties are encouraged to inform the VA of your intent to attend the Site Visit by email. Please note that interested parties will not be authorized to use this Site Visit to present or pitch their proposed solution, services, or capabilities to any Government representative, and any attempt to do so will result in a polite request for the person(s) to leave the site. The address of the Site Visit is: North Texas VA Medical Center 4500 South Lancaster Road Dallas, Texas 75216 Points of Contact The point(s) of contact for this Sources Sought and the Site Visit are below; at no point, should an interested party reach out to any other VA employee about this Sources Sought/Site Visit unless explicitly stated. Contracting Officer: Contract Specialist: Name: Victoria Rone Name: Rastreva Upshaw Email: Victoria.Rone3@va.gov Email: Rastreva.Upshaw@va.gov Background/Scope VA s North Texas Healthcare System (VANTHCS) is seeking sources that can furnish all the necessary and appropriate labor, supervision, materials, equipment, and supplies to provide Escort Services. Please see the DRAFT Performance Work Statement (PWS) that is included with this Sources Sought for the complete description and scope of the requirements. Submittal Instructions PRIOR TO PARTICIPATING IN THE SITE VISIT: It is requested that all vendors interested in attending a site visit first read the DRAFT PWS in full. After reviewing the DRAFT PWS, the Government requests that parties express their interest in attending a Site Visit by emailing the aforementioned Contract Specialist, copying the Contracting Officer, with an email subject line of: Sources Sought # (36C25719Q0265), Title (Escort Service Contract), Interest in Site Visit Interest in Site Visit notices must be received by Wednesday, January 30, 2019 at 12:00noon Central Standard by email to Rastreva.Upshaw@va,gov and Victoria.Rone3@va.gov. The content of this notice should be as follows: The company name, the names of the representatives who will be attending, the business size and socio group (i.e. small, large, SDVOSB), a valid phone number and email. AFTER PARTICIPATING IN THE SITE VISIT: After the Site Visit, interested parties shall provide a brief capability statement (electronic submission) of no more than 10 pages (not including a cover sheet), single-spaced, 12-point font minimum, along with any questions, addressing the effort. In addition to mandatory information noted in the bullets, the vendor shall include in the capability statement any information that clearly demonstrates that the services that would be provided if a solicitation were released meet the Government s requirements. Marketing material that is strictly sales-based or promotional will not be accepted as an indication of capability. The following information must be included in a vendor s capability statement: Company name, address, point of contact, email address, website address, and telephone number. DUNS Number, Business type under North American Industry Classification System (NAICS) and CAGE Code. Business size: small, small disadvantaged, woman-owned, Hub Zone, serviced-disabled veteran-owned small business, large business, etc. GSA Contract Number(s) and Schedule(s) under which the Contract(s) was awarded Point of Contact Name, Phone Number, and Email Address Whether the vendor intends to utilize a subcontractor to perform the services. Please list each potential subcontractor Please state which services will be provided by which proposed subcontractor Please list the socioeconomic status for each potential subcontractor Please provide responses about the DRAFT PWS as part of the capability statement submission via email no later than Wednesday February 13, 2019 @ 8:00am Central Standard Time. This information will be included in the page limit noted above. Your responses should address the following questions: Does the DRAFT PWS provide adequate details to provide a proposal? If not, please indicate which areas of the requirement(s) are unclear. Based on a review of the DRAFT PWS and the participation in the Site Visit, please indicate if your company can provide the services listed (a formal quote/proposal is not being requested at this time). If you have alternative or comparable services, please list and explain in your narrative indicating which service you are explaining. This Sources Sought is issued solely for information and planning purposes only and shall not be considered an Invitation for Bids, Request for Quotations, or a Request for Proposal. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract; there is no obligation on the part of the Government to acquire any products or services described in this SOURCES SOUGHT. Your response to this SOURCES SOUGHT, including the participation in a Site Visit, will be treated only as information for the Government to consider, you are responsible for adequately marking proprietary, restricted or competition sensitive information contained in your response, and all information received in response to this SOURCES SOUGHT that is marked as proprietary will be handled accordingly. All submissions become the property of the Federal Government, and will not be returned. The Government does not intend to pay for the information submitted in response to this Sources Sought nor for any costs or expenses related to the participation in a Site Visit; vendors will not be entitled to payment for direct or indirect costs incurred in responding to this SOURCES SOUGHT or participating in a Site Visit, and respondents are solely responsible for all expenses associated with responding to this SOURCES SOUGHT and participating in a Site Visit. No funds have been authorized, appropriated or received for this SOURCES SOUGHT effort. The information provided may be used by VA in developing its acquisition strategy and SOW. PERFORMANCE WORK STATEMENT GENERAL PROCEDURE: The Contractor shall provide Escort Service for the Department of Veterans Affairs Medical Center North Texas Health Care System, PLACES OF PERFORMANCE: VA North Texas Health Care System Dallas, Texas, 4500 South Lancaster Road, Dallas, TX 75216 VA North Texas Health Care System Fort Worth, 2201 SE Loop 820. Fort Worth, TX 76119 VA North Texas Health Care System Sam Rayburn Memorial Veterans Center, Bonham, TX 1201 E. Ninth Street Bonham, TX 75418. REQUIREMENTS: The Contractor shall be required to furnish all necessary and appropriate labor, supervision, materials, equipment, and supplies to provide Escort Service in accordance with the terms and conditions of the resulting contract and the specifications and requirements, as specified herein. The Contractor shall provide Escort Services to handicap Veterans/Visitors for Outpatient Services only where valet service is located. Escort Service shall be intended to accommodate Veteran patients, their family members, and disabled visitors. The Contractor shall be required at each site to: Provide communication devices for Escort staff to communicate among one another to deliver service, report emergences, etc. Provide experienced, fully trained and professional escort staff to transport patients to their clinical outpatient visits. Constantly assess patient escort situation taking into consideration all patient transport needs to adjust the level of personnel required to perform under the contract without exceeding the required wait time to get to clinical appointments from valet areas. Provide escort recommendations as deemed appropriate and necessary to provide quality patient services. Provide escort/transporter software for Veterans/customers to track performance and stats on waiting times and patient experience. Ability for patients to request and communicate transport back from clinic area to valet areas. Provide GPS software for escort service and an electronic system that allows Veterans, visitors to view real time pick up information on phone apps TV monitor) Showing transparency of pick up times on patient transport to the consumer. Provide tracking system for escort services to capture workload, peak times and stats on waiting times for pickups and drop offs for patient experience. ANTICIPATED PERIOD OF PERFORMANCE: Base: March 25, 2019 March 24, 2020 Option Year One: March 25, 2020 March 24, 2021 Option Year Two: March 25, 2021 March 24, 2022 Option Year Three: March 25, 2022 March 24, 2023 Option Year Four: March 25, 2023 March 44, 2024 CONTRACTOR RESPONSIBILITIES: The Contractor shall provide consistent, responsive, secure, and efficient escort operation. Contractor shall be responsible for screening out vendors, volunteers and employees from inappropriately using escort services at the VA North Texas Health Care System. Contractor shall designate a full-time supervisor to be on site during set-up, tear-down operations, and performance of the work. The Contractor shall provide adequate on-site supervision at all times in order to handle customer concerns and incidents. Duties of the supervisor shall also include but not be limited to customer relations, training, and improving all escort services and coordinating all work and additional services with the Contracting Officer s Representative (COR). Contractor shall coordinate with COR to designate front drop off and pick up area(s) near entrance for the loading and unloading of handicapped patients/patrons so as not to interfere with normal valet parking operation. Handicapped patients/patrons shall be permitted to pull to the designated drop off and pick up area(s) near entrance and the parking attendants shall then be required to park the vehicles or direct the drivers to a handicap space for self-parking. Patients with handicap placards or license plates on their vehicles shall be given the option of self-parking in handicapped slots. Handicap and Non-handicapped employees shall be directed to self-park accordingly to VANTHCS policy. PATIENT ASSISTANCE: Escort attendants shall be required to assist parking patrons getting in and out of their vehicles as well as assist with removal of wheelchairs, walkers, carts and/or personal medical equipment from vehicles if requested. Escort attendants are required to provide assistance in lifting or helping patients in and out of their vehicles. Valet parking attendants will work with escort staff and shall deliver Government-provided wheelchairs as needed and coordinate with escort staff to facilitate patient transportation from the valet greeting drop off and pick up area to medical appointments and back to the valet greeting area when needed. Patrons shall be treated courteously and with respect at all times. Escort attendants shall be cautious and pay attention to pedestrian traffic in valet services while assisting guests. TRAINING/LICENSES/QUALIFICATIONS: The Contractor shall provide bonded, fully trained, experienced escort attendants, legal residents or U.S. citizens and be fluent in the English language. Contractor personnel shall be at least 18 years of age, have no criminal history, and be able to perform all general duties, functions, and activities as required. Contractor s staff qualifications shall also include expertise in the proper operation of all types of vehicles, and a commitment to the highest level of respect, courtesy, compassion, and safety. The Contractor shall furnish at its cost evidence of qualifications and competency assessment of all employees. Such evidence shall include but are not limited to copies of driver s licenses, DMV printouts, and copies of security background checks. The Contractor shall be responsible for providing a facility orientation to all escort attendants, offer a training program on security, patient privacy, safety, emergency procedures, accidents/injuries and communication with Medical Center staff. The Contractor shall maintain documentation certifying that all employees assigned to the contract have received the aforementioned training. If deemed necessary by the Government, additional training shall be offered at the VA North Texas Health Care System and scheduled at the post award meeting on a mutually agreeable date and/or coordinate with the COR. CLAIMS/DAMAGE: Any claims of damage or missing/stolen property involving patient/customers shall be the responsibility of the Contractor. The VA assumes no responsibility for such claims. All claims shall be directed to and handled by the Contractor supervisor who shall immediately notify the COR. Corrective actions to resolve all claims shall commence immediately. All claims shall be settled within fourteen (14) working days, unless extenuating circumstances warrant additional time and is authorized by the Contracting Officer. All vehicle accidents or theft claims should be immediately reported to the VA Police for investigation. NORMAL HOURS OF OPERATION: Proposed hours of operation are below Monday through Friday, excluding Federal Holidays and any other day specifically declared by the President of the United States to be a Federal Holiday. The Contractor shall adjust the level of escort needs as necessary to ensure an efficient operation. If deemed necessary by the Government, the hours of operation may be periodically adjusted based upon volume and demand. Dallas 6:00AM 6:00pm (Escort service) Bonham 7:00AM 4:30pm (Escort service) FWOPC 7:00AM 4:30pm (Escort service) NATIONAL HOLIDAYS: Listed below are the ten national holidays: New Year s Day January 1 Martin Luther King s Birthday Third Monday in January President s Day Third Monday in February Memorial Day Last Monday in May Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25 When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday by U.S. Government agencies. Also included would be any other day specifically declared by the President of the United States as a National Holiday. SPECIAL EVENTS: The Contractor shall be notified in advance of any special events which might cause an increase in additional patients, patrons, or visitors to the Medical Center. Contractors shall be required to adjust the level of escort staff to accommodate the workload or extra volume. PROPOSED PLAN: After notification of contract award, the Contractor shall have fifteen (15) calendar days for full operation implementation and to finalize staff requirements including Government-administered background investigations, etc. The Contractor shall be required to implement their proposed valet parking service plan and perform on a day-to-day basis for the duration of the contract. ORDERING ACTIVITY: The Contractor shall not accept any instructions issued by any person other than the Contracting Officer or delegated Government representative acting within the limits of his/her authority. CHANGES TO CONTRACT: Only those services specified herein are authorized. Before performing any service of a non-contractual nature, the Contractor shall advise the Contracting Officer of the reason(s) for the additional work and/or service. Changes to the resulting contract shall not be authorized and reimbursement shall not be made for any work or services performed outside the scope of this contract, unless prior authorization is obtained in writing from the Contracting Officer. REDUCTION OF SERVICE: A notice to the Contractor to discontinue or reduce the level of service at the Government convenience shall not result in any service charge or assessment fee for the disconnection or reduced service. The Government shall have the option to terminate the contract if not satisfied with the services during the term of the contract. PERFORMANCE STANDARD: Contractor shall ensure that 95% of patients wait no more than ten (5) minutes to be transported and no more than ten (10) minutes to be retrieved. Upon request, patients shall be delivered to the appropriate patient, family member or caretaker for easy exiting. Contactor shall develop a system to monitor and report timelines of service and shall be made available to the VA upon request. The COR shall audit the turnaround time (TAT) or may conduct periodic unannounced inspections to assure that waiting periods do not exceed the performance requirements. Additionally, the Contractor s ability to manage the traffic flow of transports shall be periodically audited to assure that escort services are provided in a safe and efficient operational manner. Contractor shall use a computerized system for escort and GPS computerized system to account for staff on station and their time. COMPLAINTS: The Contractor shall promptly and courteously respond to complaints within 10 working days, including complaints brought to the Contractor s attention by the Contracting Officer acting as the Quality Assurance Evaluator (QAE). The Contractor shall maintain a written record of all complaints, both written and oral showing the identity of the individual, the nature of the complaint, and the Contractor s response. The Contractor shall permit the Government to inspect such records upon reasonable notice. QUALITY ASSURANCE: The Contractor shall be responsible for complying with all appropriate regulations and guidelines of the Joint Commission (JC), Occupational Safety and Health Administration (OSHA), Department of Transportation, and/or any other pertinent federal, state, and local policies relating to the herein mentioned work or valet parking services. The Contractor shall provide adequate on-site supervision at all times in order to achieve quality assurance and to handle all customer concerns and parking incidents. All tasks accomplished by the Contractor personnel shall be performed to preclude damage or defacement to vehicles or Government-owned furnishings, fixtures, equipment and facilities. The Contractor shall report any damage observed or caused by the Contractor personnel to the COR. The Contractor shall be responsible for the replacement of items or to repair vehicles or facilities to previous condition, if the Contractor is determined to be at fault for the damage. MONITORING PROCEDURES: The COR shall be responsible for monitoring the Contractors performance. Performance deficiencies or poor performance identified during the term of the contract shall be reported to the Contractor. Upon notification of deficiencies or poor performance, the Contractor shall be given a reasonable time to take corrective action. If determined appropriate, the Contracting Officer, COR and/or other VA staff members shall meet with representatives of the Contractor to review performance and resolve issues. All deficiencies or poor performance shall be documented and MUST be corrected within the timeframe specified in the cure notice. The Contractor shall notify the Contracting Officer and the COR when correction(s) have been made. If the appropriate correction is not made within the timeframe specified in the cure notice, the Government shall have the right to terminate the contract in its entirety. REPORTS: The Contractor shall establish a method to validate the number of patient transports per day and submit a monthly report to the Contracting Officer and COR within seven (7) calendar days after each month ends. The report shall summarize the number of patients transported by escort based on date and time (sorted by morning or afternoon). The report shall also identify the peak hours during the day and how many patients were transported during those peak hours. The report shall also include any incidents, accidents or special situations with patients, visitors, VA employees, or VA volunteers. The reports must be legible and easy to understand. Reports should be signed by the Supervisor and/or authorized representative of the Contractor. Contractor may provide for approval a sample of the types of report forms used on similar projects. CUSTOMER SATISFACTION SURVEYS: The VA North Texas Health Care System may conduct independent customer satisfaction surveys to evaluate escort services. Participation by Veterans in all surveys shall be voluntary. Results of escort service surveys conducted by the Medical Center may be shared with the Contractor, particularly when service improvement is needed. DISRUPTIVE BEHAVIOR: The Contractor shall provide adequate onsite supervision at all times in order to handle disruptive behavior of an escort attendant performing under the contract. The Contractor agrees to permanently remove any member of its parking staff from performing work associated with this contract, if at the sole discretion of the VA, the employee poses a health and safety risk to any patient or individual requiring services or if the COR disapproves of the conduct due to interferences with the business or operation of the VA North Texas Health Care System. DENIAL/TERMINATION OF SERVICES: Action to limit, suspend or revoke service contract shall be in accordance with the procedures outlined in VA guidelines or Federal Acquisition Regulations. The Contractor shall be notified by the Contracting Officer, when the necessity becomes apparent to exercise such authority. The Contracting Officer shall provide the Contractor with copies of documentation initiating the revocation process if such action becomes apparent. The Government reserves the right to refuse acceptance of service provided by the Contractor due to poor performance or failure to comply with the requirements specified herein. The Contractor and COR shall deal with complaints concerning unacceptable performance. However, the Contracting Officer is the final authority on validating complaints. In the event that contractor is involved and named in a validated complaint, the Government reserves the right to refuse acceptance of the services of such Contractor. The Contracting Officer shall be the final arbiter on questions of acceptability. INSTALLATION APPROVAL: The Contractor shall not install any signs without the prior guidance or written consent from the Contracting Officer or the designated COR. GOVERNMENT RESPONSIBILITIES: The participating VA Medical Center shall provide orientation and training on VA policies and procedures relating to security, patient privacy, safety, emergency procedures, accidents/injuries and communication with VA staff. The required training shall be scheduled at a post award meeting on a mutually agreeable date and coordinated with the COR. VA Voluntary Service shall make available Government-provided wheelchairs to facilitate patient transportation from the valet greeting area to medical appointments and back to the valet greeting area. CONTRACTING OFFICER REPRESENTATIVE (COR): Delegation of Authority letter(s) shall be forwarded to the using service and Contractor after agreement has been signed, identifying the individual(s) as the COR(s). No service shall be provided without the approval of the COR or his/her designee of this contract. The Contractor shall not accept any instructions issued by any other person(s) other than the Contracting Officer or his/her delegated representative(s) acting within the limits of his/her authority. CONTRACTOR POINT OF CONTACT: The Contractor shall designate one (1) employee as the Point of Contact (POC) responsible for administrative matters in the performance of services under this contract. The POC shall have full authority to act for Contractor on all matters relating to the daily performance of this contract. An alternate may be designated, but the Contractor shall notify the Contracting Officer and COR in writing those times when the alternate shall act as the POC. The Contractor shall provide the name and telephone number of the person designated as Point of Contact and Alternate on the space below: Point of Contact, Name: ___ __________________ Telephone Number: _________________ ________ Alternate Point of Contact, Name: _______________________ Telephone Number: _________________________ The POC shall be available by telephone Monday through Friday, between 8:00 a.m. and 4:30 p.m. excluding national holidays. The parties agree that the Contractor s personnel including POC and subcontractors performing under this contract shall not be considered VA employees for any purpose. They all shall be considered employees of the Contractor. PERSONNEL POLICY: The Contractor shall assume full responsibility for the protection of its personnel furnishing services under this contract, such as providing Workers Compensation, professional liability insurance, health examination and social security payments. Payment for any leave, including sick leave or vacation time is considered the responsibility of the Contractor. The Contractor shall follow all existing local, state, federal employment laws and/or union regulations relevant to fringe benefits and premium pay for their employees. Such personnel shall not be considered VA employees for any purpose. Cost quoted in the solicitation is all-inclusive of all incidental costs including housing, transportation and premium payments for applicable insurance coverage. SERVICE CONTRACT ACT: The resulting contract shall be subject to the Service Contract Act of 1965 (as amended). Service employees performing under this contract shall be paid NO less than the wages as indicated in the applicable Wage Determination incorporated herein. OVERTIME AND HOLIDAYS: Any overtime and/or holiday pay that may be entitled to the personnel performing under this contract shall be the sole responsibility of the Contractor and shall not be billed to nor reimbursed by the Government. CONTRACTOR SUBMITTALS/INSURANCE REQUIREMENTS: Contractor shall be required to provide copies of the following: The Contractor shall be required to comply with Federal and State Workers Compensation and liability insurance. Reference FAR clause 52.228-5-Insurance and Subpart 28.307-2-Liability. Prior to contract award, the Contractor shall furnish to the Contracting Officer certification from the insurance company indicating that the coverage has been obtained and that it may not be changed or cancelled without guaranteed thirty (30) day notice to the Contracting Officer. New certifications shall be furnished at least thirty (30) days prior to the expiration date of the current insurance policy. In accordance with FAR 28.307-2(c) the Contractor shall maintain automobile liability insurance for bodily injury and property damage on all vehicles used in the performance of this contract. Policies covering automobiles operated in the United States shall provide coverage of at least $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage. INCIDENTS AND EMERGENCY SITUATIONS: The Contractor shall respond to alerts or emergencies, by providing assistance to injured or stranded persons in emergency situations, and/or by notifying the VA Police. It is imperative that this area be free of any vehicles in emergency situations or when a fire alarm is activated. The Government may provide an Emergency Plan brochure to the Contractor at the time of contract award. The Emergency Plan brochure describes reporting procedures for a variety of emergency scenarios including cardiac arrest, hazardous material spills, disruptive and/or dangerous behavior, etc. In the event of an incident or Emergency escort staff shall be required to call VA Police or if a Medical Emergency: 911. UNIFORMS: Escort attendants shall be neat and clean in appearance. The Contractor shall be required to provide uniforms for all escort staff performing under this contract. Uniforms shall include the identification of the Contractor by company name and employee name. Uniforms must be consistent in style and color in the area they are working and shall be worn at all times during performance of the contract. The uniform style shall be approved by the COR prior to contract implementation. PPD SKIN TEST: The Contractor shall ensure that all contract personnel who shall be assisting or in direct contact with Veteran patients or with persons who provide direct care MUST provide the following documentation: PPD Skin test Results from the last 3 months shall be accepted. If PPD is positive, the individual MUST provide documentation of the absence of active TB. It shall be the responsibility of the Contractor to provide documentation of the above prior to assignment. On an annual basis or upon request, the Contractor shall be expected to provide evidence or copy of the results of each valet parking attendant performing under the resulting contract. The COR shall be notified of any changes in individual status with appropriate documentation. In the event of an exposure, it is required that the Contractor has a plan that must be followed to protect the individual and others. Records shall be maintained as required by CFR 1910.1030. BACKGROUND SCREENING: In accordance with VHA Directive 0710 all Contractor personnel providing services under this contract shall be the subject to a background screening and must receive favorable adjudication from the VA prior to contract performance. The level of screening for this contract is: Special Agency Check (SAC). Any employee whose background investigation yields unfavorable results shall be removed immediately from performance under this contract. In the event the screening is not completed prior to contract performance, the Contractor shall be responsible for the actions of those individuals performing under the contract. CONTRACTOR PERSONNEL SECURITY REQUIREMENTS: The Office of Security and Law Enforcement provides Department-wide policy on the assignment of appropriate position sensitivity designations associated with Department of Veterans Affairs positions involving national security and public trust responsibilities, and on the level of background investigations required for applicants for, and incumbents of, those positions. In addition to VA employees, the policy and investigative requirements shall be applicable to Contractor personnel who require access to VA computer systems designated as sensitive, in accordance with HSPD-12, FIPS 201, VA & VHA 0710 series documents. Contractor and subcontractor personnel who require access to VA computer systems shall be subject to all necessary background investigations and receive a favorable adjudication from the VA Office of Security and Law Enforcement to ensure compliance with such policy. If such investigation has not been completed prior to contract commencement, the Contractor shall be responsible for the actions of those individuals performing under the contract. The contract requires Contractor personnel to maintain U.S. citizenship and the Contractor shall be responsible for compliance. Regardless of U.S. citizenship requirements, Contractor personnel shall be required to read, write, speak, and understand the English language, unless otherwise specified in this contract or agreed to by the Government. The cost for such investigations shall be borne by the Contractor, either in advance or as reimbursement to the Government. The level of sensitivity shall be determined by the Government based on the type of access required. The level of sensitivity shall determine the depth of the investigation and the cost thereof. At this time, the current estimated cost for such investigations is as follows: LEVEL OF SENSITIVITY BACKGROUND INVESTIGATION LEVEL APPROXIMATE COST SAC Special Agreement Check $24.00 Low Risk National Agency Check with Written Inquiries $210.00 Moderate Risk Minimum Background Investigation $750.00 High Risk Background Investigation $3,150.00 The Contractor shall be required to furnish all applicable employee information required to conduct the investigation, such as, but not limited to, the name, address, date of birth, place of birth, occupation, and social security number of Contractor personnel. The VA shall provide all the necessary instructions and guidance for submission of the documents required to conduct the background investigation. High risk background investigations may not be required for Contractor personnel who will not be required to access VA computer systems nor gain access to sensitive materials. DRUG/ALCOHOL POLICY: Contractor shall ensure that all escort staff performing under this contract complied with the participating VA North Texas Health Care System alcohol and drug free workplace policy. The Contractor shall be expected to conduct random alcohol and drug tests on all escort staff. Random alcohol and drug tests shall be conducted at least once a year on each employee performing under the resulting contract. Escort staff shall also be subject to drug and alcohol testing when reasons exist to suspect the use of illegal drugs and/or alcohol while on duty that impaired judgment, performance, operation of vehicles and the safety of Veteran patients, VA employees, visitors, voluntaries and/or other escort staff. Upon request, the Contractor shall be expected to provide evidence or copy of the results of employee drug and alcohol testing. BADGES: All Contractor personnel shall be required to wear VA provided identification (I.D.) badges at all times while on the VA grounds. The Contractors shall be required to coordinate with COR in order to obtain the VA provided I.D. badges for all escort staff. All VA provided I.D. badges shall be returned at the end of the contract or upon completion of service. CONTRACTOR PARKING: Escort personnel are permitted to park their own vehicles only in Employee/Unrestricted Parking areas. SMOKING POLICY: Smoking is not permitted within or around the VA facility grounds, except in designated areas. CELL PHONE: Cell phone use shall not be permitted while escorting/transporting patients or during scheduled work hours. INVOICE REQUIREMENT: The invoice shall be itemized to include the information listed below. Incomplete and incorrect invoices shall be returned for correction. Invoice Number and Date Contract Number Purchase Order/Obligation Number Line item from Schedule of Service associated with each charge Net Payment Due Contractor shall submit original invoice with pre-printed company name. For the Government invoice/billing address information, reference Contract Administration Data section. NOTE: THIS NOTICE WAS NOT POSTED TO FEDBIZOPPS ON THE DATE INDICATED IN THE NOTICE ITSELF (15-JAN-2019); HOWEVER, IT DID APPEAR IN THE FEDBIZOPPS FTP FEED ON THIS DATE. PLEASE CONTACT 877-472-3779 or fbo.support@gsa.gov REGARDING THIS ISSUE.

Original Point of Contact

POC Victoria Rone - Victoria.Rone3@va.gov

Place of Performance

Address:
Department of Veterans Affairs;North Texas Health Care System;4500 S. Lancaster Road;Dallas, Texas
75216, USA
Link: Link To Document
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